Capstone title and abstract
Positive Management Training:
Using Positive Psychology to Improve Employee Engagement
Louisa Jewell and Shannon Polly
louisa@whydidyougo.com
spolly@aya.yale.edu
Capstone Project
Master of Applied Positive Psychology
University of Pennsylvania
Advisor: Kim Cameron
August 6, 2009
Abstract
This Capstone project encompasses a four-module training program on the topic of Positive Management. Positive Management Training translates the empirical research of positive psychology into tools and techniques that managers can implement in the workplace in order to improve employee engagement, performance and well-being. We highlight the compelling evidence that improving both employee well-being and engagement results in better business performance for organizations. William Kahn’s three components of employee engagement – psychological meaningfulness, safety and availability – serve as the theoretical framework for the four Positive Management training modules: Positive Communications and Feedback; Managing Challenging Conversations; Strengths-Based Managing; and Optimism and Resilience. Other relevant research used to design the workshops and to explore employee engagement is also discussed. All of the workshops were piloted to ensure their efficacy and to refine the structure. A high level overview of each workshop is included along with the results of the pilot and the evaluations received from the participants. The paper concludes with possible future directions for training modules.
